Last updated: May 2026
At 21 Grand Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit and use our website.
1. Who We Are
21 Grand Casino is an online gaming platform. This Privacy Policy applies to all users of our services, including players from Germany and other European countries.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Data: Name, date of birth, email address, phone number, residential address.
- Identification Documents: Copies of ID, passport, or utility bills (for verification purposes).
- Financial Information: Payment method details, transaction history.
- Technical Data: IP address, browser type, device information, operating system, login times.
- Usage Data: Games played, bets placed, bonuses claimed, and pages visited.
- Communication Data: Messages sent to customer support.
3. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your gaming account
- To process deposits and withdrawals
- To provide customer support and respond to your inquiries
- To offer and manage bonuses, including 21 Grand Casino no deposit bonus and welcome offers
- To comply with legal and regulatory obligations (KYC, AML)
- To improve our services and user experience
- To send important account notifications and promotional offers (you can opt-out anytime)
4. Legal Basis for Processing (GDPR)
We process your data based on:
- Contractual necessity (to provide our services)
- Legal obligations (gambling regulations)
- Legitimate interests (fraud prevention, service improvement)
- Your consent (for marketing communications)
5. Sharing Your Information
We may share your data with:
- Payment service providers
- Game content providers and software suppliers
- Regulatory authorities (when legally required)
- Professional advisors and auditors
We never sell your personal data to third parties.
6. Cookies and Tracking Technologies
21 Grand Casino uses cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings at any time.
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including SSL encryption, firewalls, and access controls. However, no system is completely infallible.
8. Your Rights (GDPR)
As a data subject in the EU, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the details below.
9. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
10. International Data Transfers
Your data may be transferred to countries outside the EEA. We ensure appropriate safeguards are in place to protect your information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes via email or website announcement.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:
Email: support@21grandcasino.com
Play responsibly at 21 Grand Casino.